The more I work, the more I see "strange" behaviour both on the side of our customers, both on our side and on my personal side. I will try to understand way better why we are so changing, hectic, often unpredictable in our business hours. I guess all this could be linked to the Complex, Complicated thing...
I am reading the beautiful book "More About Software Requirements: Thorny Issues and Practical Advice" by Karl E. Wiegers. I'd like to share with you two of the most important points of his "10 cosmic truth", that to me are #6 and #9. #6 The requirements might be vague, but the product will be specific. I would say this is the usual point of "Natura abhorret a vacuo", that is here... each gap n requirements will be filled by some bad feature. #9 The customer is not always right, but the customer always has a point. Never underrate your key users
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