Currently reading Jim Arlow's " Secrets of Analysis: Generative OOA with NLP, Literate Modeling and M++ ". I found it extremely interesting, first because it has a lot of extremely interesting hints and tips and emphasizes the importance of communication Second, it introduces a simple but useful meta-language, called M++, that allows to recover information from deleted, distorted and generalized communications. It is an extension of the work on language patterns by Bandler and Grinder. M++ could gives you a set of simple, powerful communication strategies that you can apply straight away in your job. M++ (and the original Meta Model) specifies how you can use language to clarify language. It deabstracts to uncover distorted, deleted and generalized information.