I am reading the beautiful book "More About Software Requirements: Thorny Issues and Practical Advice" by Karl E. Wiegers. I'd like to share with you two of the most important points of his "10 cosmic truth", that to me are #6 and #9. #6 The requirements might be vague, but the product will be specific. I would say this is the usual point of "Natura abhorret a vacuo", that is here... each gap n requirements will be filled by some bad feature. #9 The customer is not always right, but the customer always has a point. Never underrate your key users
Ever worked a lot and ended up realizing that the customer wants it another way?